PLURALIT Inclusive Technology: Let's grow together!
At PLURALIT, we connect Latin American talent with challenging projects across Europe, the UK and the US 🌍.
Our reputation is built on delivering the best talent in the industry. We offer a unique working environment that provides opportunities for growth, professional development and the potential to relocate abroad.
We believe in the power of partnership and work closely with our clients to deliver long-term value and support the careers of our team.
We are an inclusive and motivated bunch of people, driven by complex challenges.
Join us and be part of the #pluralitexperience! 🙌🏽
THE POSITION
We are seeking a dedicated and customer-focused Deskside Support Specialist to join our IT infrastructure support team on-site in Florencio Varela, Buenos Aires.
In this role, you will serve as the local Single Point of Contact (SPOC) responsible for delivering high-quality, hands-on technical support for issues that cannot be resolved remotely.
You will play a critical role in ensuring business continuity, resolving hardware/software incidents, supporting meeting room AV technologies, and managing local IT assets.
RESPONSIBILITIES:
Provide on-site technical support (Tier 2/3) to end users for laptops, desktops, mobile devices, printers, and peripherals.
Diagnose and resolve complex hardware and software incidents that cannot be addressed through remote support channels.
Execute IMAC (Install, Move, Add, Change) activities, including equipment deployment, configuration, and upgrades.
Deliver walk-in user assistance via Tech Bars and face-to-face support channels.
Maintain accurate local asset inventories, manage spare parts, and proactively handle stock replenishment.
Configure, support, and troubleshoot audio-visual (AV) and video conferencing (VC) systems in meeting rooms and corporate events. Act as the local SPOC and deliver Smart Hands support in coordination with remote global/regional technical teams.
Provide dedicated executive and VIP technical support services.
TECHNICAL REQUIREMENTS:
Experience: 2–3+ years of proven experience delivering corporate on-site IT support (Deskside / Field Support).
Technical Skills: Strong knowledge of Microsoft Windows OS, Microsoft 365 suite, and hardware troubleshooting.
Hands-on experience with IT Service Management (ITSM) ticketing tools (e.g., ServiceNow or equivalent).
Languages: Business-level conversational English (ability to communicate effectively with regional/global teams).
Location: Based in or able to commute daily to Florencio Varela (GBA Sur).
ABOUT YOU:
Highly organised, ability to prioritise tasks and detail-oriented.
Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
Excellent written, verbal, and visual communication skills,
Enjoys and feels motivated towards solving problems.
Excellent ability to work as a team player and have a collaborative attitude
WHAT DO WE OFFER YOU?
We offer you a unique opportunity to elevate your career with a world-class international experience at the forefront of digital transformations.
You will boost your credentials in a high-growth international work environment that fosters entrepreneurship and innovation.
CONDITIONS
Vacations
Work-life balance.