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SUPPORT LEVEL 1 ENGINEER

Remote

PLURALIT Inclusive Technology

We connect South American talent with European and American customers and projects.

Our client offices are based in the UK, Belgium, Italy, and the United States. Our collaborators are across Argentina and Brazil with a services hub in Córdoba (Argentina).

We believe in a culture of partnering:

  • With our European & American customers to deliver long-term value;

  • With our people in Argentina to help them grow and develop their careers;

  • With our partners to develop the very best solutions for our customers.

We are a kind, driven, open and ambitious bunch of people. We are energized and captivated by complex challenges. We come seasoned with commercial sense, common sense, and a sense of humor. And we do not believe these values are mutually exclusive.


AND WE HAVE AN INCLUSIVE DNA!

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THE POSITION

You will join a team specialized in supporting business needs with an ecosystem of managed services and Cloud solutions, based in Italy.

As a Support Level 1 Engineer, you will:

  • Manage, support, and monitor backups, supervise, scan for vulnerabilities, and implement patching.

  • Be the first engineer to intervene within the times established by the various and specific service contracts


YOUR PROFILE

  • Innovation gives you energy.

  • You are eager to learn, and you have a positive attitude.

  • You have the aptitude for problem-solving and teamwork.

  • You can prioritize tasks and can work towards deadlines.


RESPONSIBILITIES

  • Conduct an analysis of the problem and will make every attempt to address it.

  • In case of complex issues, you will be responsible for redirecting them to the specialized Level 2 team support.

  • Maintaining and supporting the infrastructure environment and databases.

  • Continuously monitoring the applications


REQUIRED

  • +3 years of experience in roles related to Support Level 1 engineering, System Administrator or Database Administrator.

  • Knowledge of operating systems such as Windows, Linux, and Unix.

  • Knowledge of databases such as Oracle, SQL Server, and MySQL.

  • Knowledge of Cherwell is a plus.

  • Working hours: from 6 pm to 3 am (Argentina Time)

  • Fluent in English - written and spoken (mandatory)

WHAT DO WE OFFER YOU?

You will be part of an outstanding South-American hub, having the opportunity to work with multicultural colleagues around Europe.

You will also have the opportunity of working remotely. 

Being flexible, inclusive, and creative is in our DNA. 



CONDITIONS

  • Long-term contracted by PLURALIT LTD 

  • 100% remote!

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